Cancellation & Refund Policy

Before Dispatch: Customers can cancel online stationery orders anytime before the consignment has been packed and handed over to our dispatch delivery staff. In this case, 100% of the prepaid amount is refunded without any cancellation deductions.

After Dispatch: Once an order is out for delivery or shipped via courier, the order cannot be cancelled in transit. Customers may initiate a return upon delivery in accordance with our return guidelines below.

We accept return or replacement requests for physical stationery products (notebooks, registers, pens, art supplies, files, paper reams, office consumables) under the following conditions:

• The item was delivered in damaged condition or with broken original packaging;
• The item received is different from what was ordered (incorrect model, size, brand, or color);
• The notification is made within 48 hours of delivery via WhatsApp (+91 8349281009) or at our store counter with order slip proof.

For digital citizen facilitation services—such as PAN card applications, Samagra e-KYC, Aadhaar enabled services, college entrance forms, and government recruitments:

• Non-Refundable Government Fees: Application fees, government portal challans, and portal processing charges paid to state or central government departments are strictly non-refundable once successfully submitted;
• Store Facilitation Error: If an application fails due to an inadvertent clerical error by our staff, Mudit Stationary And Mp Online Center will re-process the application at zero additional service charge to the customer;
• Rejection by Department: Application rejections due to incomplete applicant documentation, eligibility disqualification, or incorrect user-supplied data are not eligible for service fee refunds.

For wholesale purchases and registered retailer partners:

• Bulk cartons should be inspected upon arrival. Any shortage or package tampering must be endorsed on the delivery challan copy immediately;
• Damaged items will be credited back via a Credit Ledger Note or deducted from the next billing invoice;
• Special wholesale pre-orders for custom-printed school diaries, customized notebooks, or bulk institution kits cannot be cancelled once manufacturing has commenced.

For hygiene and proprietary reasons, the following items are non-returnable once opened:

• Customized rubber stamps, seal stamps, and engraved nameplates;
• Opened software license packs, digital antivirus cards, and printer ink bottles with broken seals;
• Used registers, partially used paper reams, and student project materials.

Approved refunds are credited to the customer through the following channels:

• Online Payments (UPI / Cards / NetBanking): Funds are credited back to the original source account via our payment gateway within 5 to 7 business days;
• Cash on Delivery (COD): Refunds for cash orders are processed via Instant UPI transfer (Google Pay / PhonePe) to the verified customer mobile number, or as instant store counter credit;
• Retailer Ledgers: Immediate credit note adjustment applied to the retailer's outstanding balance.

Requesting an exchange or refund is quick and straightforward:

1. Send your Order ID / Bill Number and photos of the damaged item to WhatsApp: +91 8349281009;
2. Our fulfillment manager will verify the claim within 4 business hours;
3. Choose between an instant item replacement or a direct bank refund.